Contact information

Thank you for visiting GAYUSAN. Our customer service team is available to assist with product questions, order updates, shipping, returns, refunds, damaged items, and other shopping-related inquiries.

Customer Support

For the fastest assistance, please contact us by email:

Email: support@gayusan.com

When contacting us about an existing order, please include:

Your full name
Your order number
The email address used to place the order
A clear description of your question or issue
Relevant photos or videos, if the product is damaged, defective, incomplete, or incorrect

Providing complete information will help us review your request more efficiently.

Business Address

GAYUSAN
5660 Lindbergh Ln
Bell Gardens, CA 90201
United States

Please do not send returns to this address without first contacting our customer service team.

All returns must be approved in advance. Once your return request is accepted, we will provide the correct return instructions and a prepaid return shipping label.

Unauthorized returns may not be accepted or may experience processing delays.

Order Support

For questions about an order, please contact us regarding:

Order confirmation
Order changes or cancellations
Shipping and tracking
Delivery issues
Damaged or defective products
Missing or incorrect items
Returns and exchanges
Refund status

Orders are normally processed within 3 business days. After shipment, standard delivery generally takes 5–8 business days within the United States.

Shipping Area

GAYUSAN currently accepts and ships orders only within the United States.

We provide free standard shipping on eligible United States orders.

Returns and Refunds

Eligible products may be returned within 30 days after delivery.

GAYUSAN covers the authorized return shipping cost for approved returns within the United States. Please contact us before returning any product.

For complete return eligibility requirements and instructions, please review our Return and Refund Policy.

Product Questions

Before placing an order, you may contact us for assistance with:

Product dimensions
Materials and finishes
Product specifications
Installation requirements
Electrical compatibility
Product availability
Care and maintenance

Please include the product name or product page link so that we can provide accurate information.

Contact Form

You may also submit a message through the contact form on our website.

Please make sure your email address is entered correctly so that we can respond to your inquiry.

Privacy

Information submitted through email or our contact form will be handled in accordance with our Privacy Policy.