Terms of service

Terms of Service

Last Updated: August 13, 2026

Welcome to GAYUSAN.

These Terms of Service (“Terms”) govern your access to and use of gayusan.com, including the purchase of products and use of any content, features, or services made available through the website.

Throughout these Terms, “GAYUSAN,” “we,” “us,” and “our” refer to GAYUSAN. “You” and “your” refer to visitors, customers, and other users of our website.

By accessing our website, placing an order, or otherwise using our services, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Our Online Store

GAYUSAN operates an online store offering decorative residential lighting products, including chandeliers, pendant lights, wall lights, flush mounts, and related lighting products.

Our website allows customers to browse products, review product information, place orders, contact customer support, and access information regarding shipping, returns, refunds, privacy, and other store policies.

We reserve the right to update our website, products, services, and these Terms when reasonably necessary.

2. Eligibility and Acceptable Use

By using this website or placing an order, you represent that you have the legal capacity to enter into a binding transaction under applicable law.

You may not use our website or services:

  • For unlawful or fraudulent purposes

  • To violate applicable laws or regulations

  • To interfere with the security or operation of our website

  • To attempt unauthorized access to our systems or customer accounts

  • To transmit malicious code, viruses, or other harmful material

  • To impersonate another person or provide intentionally false information

  • To misuse website content, product information, images, or intellectual property

We may restrict access to the website when reasonably necessary to protect our customers, business, systems, or legal rights.

3. Product Information

We make reasonable efforts to present product information as accurately and clearly as possible.

Product pages may include information such as:

  • Product dimensions

  • Materials

  • Finish

  • Color

  • Bulb requirements

  • Voltage

  • Hanging configuration

  • Installation information

  • Product photographs

  • Available sizes and options

Customers are responsible for reviewing the applicable product information before placing an order.

If you have questions regarding a product, please contact support@gayusan.com before purchasing.

4. Product Images and Colors

We make reasonable efforts to display product photographs and colors accurately.

However, the appearance of colors and finishes may vary depending on:

  • Screen settings

  • Display calibration

  • Lighting conditions

  • Photography

  • Material characteristics

  • Manufacturing or finishing variations

Certain materials may also have natural variation.

For example, alabaster, marble, natural stone, glass, crystal, brass, and similar decorative materials may vary in veining, pattern, tone, texture, transparency, or surface appearance.

Such natural variations do not necessarily constitute defects.

5. Product Dimensions

Product dimensions are provided to assist customers in selecting fixtures appropriate for their space.

Minor dimensional variations may occasionally occur due to materials, components, measurement methods, or product construction.

Customers should review dimensions before purchasing and before beginning installation.

If exact clearance, hanging height, or installation dimensions are important for your project, please contact us before ordering.

6. Pricing

Product prices are displayed on our website in the applicable currency shown during the shopping and checkout process.

We reserve the right to update product prices, promotions, discounts, and offers at any time before an order is placed.

Changes to product pricing will not retroactively change the price of an order that has already been successfully placed and accepted, except where correction is required because of an obvious pricing or technical error and permitted by applicable law.

7. Promotions and Discount Codes

From time to time, GAYUSAN may offer promotional pricing, discount codes, or other special offers.

Unless otherwise stated:

  • Promotions may be available for a limited period

  • Certain products may be excluded

  • Some promotions may not be combined

  • Discount codes must be entered correctly during checkout

  • Discounts generally cannot be applied retroactively after an order has been completed

Additional terms may apply to specific promotions and will be displayed with the applicable offer when necessary.

We reserve the right to cancel or correct a promotion affected by fraud, technical errors, misuse, or other circumstances that materially affect the intended operation of the promotion.

8. Orders

Submitting an order through our website constitutes an offer to purchase the selected products.

After your order is submitted, you may receive an order confirmation at the email address provided during checkout.

We reserve the right, where reasonably necessary, to review, reject, or cancel an order because of circumstances including:

  • Suspected fraud or unauthorized payment

  • Incorrect or incomplete customer information

  • Product availability issues

  • Obvious pricing or product information errors

  • Technical checkout errors

  • Shipping restrictions

  • Violation of these Terms

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.

9. Customer Information

You agree to provide current, complete, and accurate information when placing an order.

This includes information such as:

  • Name

  • Email address

  • Billing information

  • Shipping address

  • Contact information

  • Payment information requested by the applicable payment provider

You are responsible for reviewing your information before completing checkout.

If you discover an error after placing an order, contact us as soon as possible at support@gayusan.com.

Changes may not be possible after an order has entered fulfillment or has shipped.

10. Payment

Payment must be successfully authorized before an order can be processed.

Available payment methods are displayed during checkout and may vary depending on the customer, location, payment provider, and checkout configuration.

Payments may be processed by third-party payment providers.

Customers should not send complete credit card numbers or other sensitive payment credentials to GAYUSAN by email or through our standard contact forms.

We reserve the right to decline or cancel transactions that are reasonably suspected to be fraudulent or unauthorized.

11. Taxes

Applicable taxes, if required, will be calculated or displayed during the purchasing process in accordance with applicable requirements and checkout configuration.

Customers are responsible for reviewing the final order total before completing payment.

12. Shipping and Delivery

GAYUSAN currently ships within the United States.

Information regarding:

  • Shipping destinations

  • Order processing

  • Standard shipping

  • Estimated delivery

  • Tracking

  • Shipping delays

  • Address changes

  • Damaged shipments

is provided in our Shipping Policy.

By placing an order, you acknowledge that estimated delivery dates are estimates and may occasionally be affected by carrier operations, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.

Please review our Shipping Policy before ordering.

13. Returns and Refunds

Eligible products may be returned subject to our Return & Refund Policy.

Our current standard return period is 30 days after delivery, subject to the applicable eligibility requirements.

Returns require prior authorization from GAYUSAN.

Products should not be returned without first contacting support@gayusan.com and receiving applicable return instructions.

For complete information regarding:

  • Return eligibility

  • Return authorization

  • Return shipping

  • Damaged or defective products

  • Incorrect items

  • Refund processing

  • Exchanges

  • Order cancellations

please review our Return & Refund Policy.

14. Order Changes and Cancellations

If you need to request an order change or cancellation, contact us as soon as possible after placing the order.

We will review the order status and determine whether the requested change can still be made.

Once an order has entered fulfillment or has shipped, cancellation or modification may no longer be available.

If an order can no longer be cancelled, the applicable Return & Refund Policy will apply after delivery.

15. Inspection Before Installation

Customers should inspect lighting fixtures and their components before installation.

Before installation, please confirm:

  • The correct fixture has been received

  • The product is free from visible shipping damage

  • Required components are present

  • The size and configuration are appropriate

  • The finish and product options match the order

If there is a problem, contact us before installing, wiring, modifying, or altering the fixture.

Installation of a product may affect its eligibility for a standard return as described in our Return & Refund Policy.

16. Installation and Electrical Work

Many lighting products sold by GAYUSAN require electrical installation.

We recommend that hardwired lighting fixtures be installed by a qualified electrician in accordance with applicable electrical codes, building requirements, installation instructions, and site conditions.

The customer and installer are responsible for determining whether:

  • The electrical system is suitable

  • The ceiling or wall structure can support the fixture

  • The mounting method is appropriate

  • Required electrical components are compatible

  • Installation complies with applicable local requirements

Do not attempt installation if the fixture, electrical conditions, mounting conditions, or installation requirements are unclear.

Contact a qualified professional when necessary.

17. Installation Instructions

Installation instructions or product information may be provided with certain fixtures.

These materials are intended to provide general guidance and do not replace the professional judgment of a qualified electrician or installer.

Installation conditions vary between properties, and additional mounting, structural, or electrical requirements may apply depending on the location.

18. Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, incomplete, or incorrect, please contact us promptly.

Do not install or modify the affected product before contacting us.

We may request reasonable documentation, including:

  • Order number

  • Product photographs

  • Packaging photographs

  • Shipping label photographs

  • Photographs or descriptions of the affected component

Please retain the product and original packaging while the issue is being reviewed.

Depending on the circumstances, an appropriate resolution may include replacement parts, product replacement, return, or refund.

Please refer to our Return & Refund Policy for additional information.

19. Natural Materials and Finish Variations

Certain products may contain materials with naturally occurring or individually finished characteristics.

These may include:

  • Alabaster

  • Marble

  • Natural stone

  • Glass

  • Crystal

  • Brass

  • Metal finishes

  • Other decorative materials

Variations in veining, color, tone, texture, pattern, transparency, surface detail, or finish can occur.

These characteristics may be inherent to the material or finishing process and are not automatically considered defects.

20. Website Accuracy

We make reasonable efforts to keep information on gayusan.com accurate and current.

However, occasional errors may occur involving:

  • Product descriptions

  • Dimensions

  • Prices

  • Availability

  • Images

  • Promotions

  • Specifications

  • Website content

We reserve the right to correct errors or update information when reasonably necessary.

If a material error affects an order that has already been placed, we will take reasonable steps to contact the customer and provide an appropriate resolution.

21. Website Availability

We aim to maintain reasonable access to gayusan.com but do not guarantee that the website will always operate without interruption.

Access may occasionally be affected by:

  • Maintenance

  • Software updates

  • Hosting issues

  • Network interruptions

  • Security events

  • Third-party service interruptions

  • Circumstances outside our reasonable control

We may update, modify, suspend, or discontinue portions of the website when reasonably necessary.

22. Third-Party Services

Our website may rely on or interact with third-party services, including providers involved in:

  • Ecommerce technology

  • Payment processing

  • Shipping

  • Analytics

  • Advertising

  • Customer support

  • Website functionality

Third-party services may operate under their own terms and privacy policies.

Your use of independent third-party services may therefore be subject to the applicable provider's terms.

23. Third-Party Links

Our website may occasionally contain links to websites or services operated by third parties.

These links may be provided for convenience or additional information.

GAYUSAN does not control independent third-party websites and is not responsible for their content, availability, policies, security, or privacy practices.

Customers should review the applicable policies before interacting with third-party websites.

24. Privacy

Your submission and use of personal information through gayusan.com is governed by our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, disclosed, retained, and protected in connection with our website and services.

Please review the Privacy Policy for additional information.

25. Intellectual Property

Unless otherwise stated, the content made available through gayusan.com, including website text, layout, graphics, branding elements, logos, photographs owned or licensed by GAYUSAN, and other website materials, is protected by applicable intellectual property laws.

You may access website content for personal, non-commercial shopping and informational purposes.

You may not, without applicable authorization:

  • Copy substantial portions of website content for commercial use

  • Republish proprietary website materials

  • Misuse GAYUSAN branding

  • Represent GAYUSAN content as your own

  • Use the website in a manner that infringes the intellectual property rights of GAYUSAN or others

Nothing in these Terms transfers ownership of intellectual property to the user.

26. Reviews, Feedback, and User Submissions

If you voluntarily submit product reviews, photographs, comments, suggestions, feedback, or similar content to GAYUSAN, you represent that you have the right to provide that content.

Submitted content must not:

  • Be knowingly false or misleading

  • Infringe another person's intellectual property or privacy rights

  • Contain unlawful, abusive, or malicious material

  • Contain harmful code or malware

  • Misrepresent your identity or experience

We reserve the right to moderate or remove user-submitted content where reasonably necessary.

27. Prohibited Conduct

You may not use gayusan.com to:

  • Commit fraud

  • Submit intentionally false information

  • Attempt unauthorized transactions

  • Scrape or extract website data in a manner that disrupts the site

  • Interfere with website security

  • Introduce malware or malicious code

  • Attempt unauthorized access to systems or customer information

  • Violate intellectual property rights

  • Harass other users or staff

  • Violate applicable laws

We may restrict access where reasonably necessary to address misuse or protect the website and its users.

28. Disclaimer of Warranties

To the extent permitted by applicable law, the website and its content are provided on an “as available” basis.

Nothing in these Terms excludes any warranty, guarantee, or consumer right that cannot lawfully be excluded or limited.

Product-specific warranties, where applicable, may be subject to separate warranty terms or product information.

29. Limitation of Liability

To the fullest extent permitted by applicable law, GAYUSAN will not be liable for indirect, incidental, special, or consequential losses arising solely from circumstances beyond the reasonable scope of our obligations under these Terms.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

Customers remain entitled to any mandatory consumer protections that apply to their purchase.

30. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful misuse of our website, violation of these Terms, or infringement of the rights of another person.

This provision does not limit any rights or protections that cannot lawfully be waived.

31. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The affected provision will be interpreted or limited only to the extent necessary to make it enforceable where possible.

32. No Waiver

If GAYUSAN does not immediately enforce a provision of these Terms, that does not necessarily constitute a waiver of our right to enforce that provision later.

33. Changes to These Terms

We may update these Terms periodically to reflect changes to:

  • Our website

  • Products or services

  • Business practices

  • Technology

  • Policies

  • Applicable legal requirements

The current version will be published on this page with an updated “Last Updated” date.

Your continued use of the website after revised Terms are published will be subject to the updated Terms to the extent permitted by applicable law.

34. Governing Law

To the extent permitted by applicable law, these Terms and transactions with GAYUSAN are governed by the laws applicable to our business operations in the State of California, United States, without limiting any mandatory consumer protections that may apply based on the customer's location.

35. Other Store Policies

These Terms should be read together with our other policies, including:

  • Privacy Policy

  • Shipping Policy

  • Return & Refund Policy

  • Contact Information

  • Legal Notice

If a specific policy contains more detailed terms applicable to a particular issue, that policy will apply to that issue to the extent permitted by applicable law.

36. Contact Information

Questions regarding these Terms of Service may be sent to:

GAYUSAN

5660 Lindbergh Ln
Bell Gardens, CA 90201
United States

Email: support@gayusan.com
Website: gayusan.com