Contact Us

Contact Us

We’re Here to Help

Have a question about a lighting fixture, an existing order, or choosing the right piece for your space?

The GAYUSAN customer support team is available to assist with product information, order support, shipping, returns, refunds, and other questions related to your purchase.

For assistance, please contact us by email or use the contact form below.

Customer Support

Email: support@gayusan.com

When contacting us about an existing order, please include your order number whenever possible. This helps us locate your purchase and assist you more efficiently.

For damaged, defective, missing, or incorrect items, please also include clear photographs of the product and packaging.

Product Questions

Need help before placing an order?

Our team can assist with questions about:

  • Product dimensions
  • Fixture sizing
  • Materials and finishes
  • Hanging height
  • Ceiling compatibility
  • Bulb requirements
  • Dimming compatibility
  • Installation information
  • Product specifications
  • Product availability

If your question relates to a specific fixture, please include the product name or product page link in your message.

Order Support

For an existing order, you may contact us regarding:

  • Order confirmation
  • Order changes
  • Cancellation requests
  • Shipping and tracking
  • Delivery questions
  • Damaged or defective products
  • Missing or incorrect items
  • Returns
  • Refund status

Please include your order number and the email address used to place the order so that we can locate your purchase.

Returns & Refunds

If you would like to request a return, please contact us before sending any product back.

Eligible items may be returned in accordance with our 30-Day Return & Refund Policy.

Once your return request has been reviewed and approved, our team will provide the appropriate return instructions.

Please do not send returns to our business address unless specifically instructed to do so.

Business Information

GAYUSAN

5660 Lindbergh Ln
Bell Gardens, CA 90201
United States

Email: support@gayusan.com
Website: gayusan.com