Frequently Asked Questions

Frequently Asked Questions

Find answers to common questions about GAYUSAN lighting, ordering, installation, shipping, returns, and customer support.

If you need additional assistance, please contact us at support@gayusan.com.

Products & Lighting

What types of lighting does GAYUSAN offer?

GAYUSAN focuses on decorative residential lighting, including chandeliers, pendant lights, wall lights, and flush mounts.

Our collection includes a variety of styles, materials, finishes, sizes, and configurations designed for different rooms and interior applications.

How do I choose the right size fixture for my space?

The ideal fixture size depends on the dimensions of your room, ceiling height, furniture placement, and the location where the fixture will be installed.

For chandeliers and pendant lights, we recommend considering both the width of the fixture and its overall hanging height.

If you are unsure which size is suitable for your space, contact us at support@gayusan.com with the product name and your room dimensions. Our team will be happy to assist.

Are the product dimensions listed on the website accurate?

Product dimensions and specifications are provided on each product page.

Because some materials and decorative components may involve slight variations, minor differences can occasionally occur. Please review the product specifications carefully before ordering, particularly for projects with limited installation space.

Will natural materials look exactly like the product photos?

Not always.

Materials such as alabaster, marble, natural stone, glass, and certain handcrafted decorative elements may naturally vary in color, veining, texture, transparency, or pattern.

These variations are part of the natural character of the material and do not necessarily indicate a defect.

Are bulbs included?

Bulb inclusion varies by product.

Please refer to the individual product page for the applicable bulb type, base, wattage, and inclusion information.

If the information is unclear, please contact us before placing your order.

Are GAYUSAN fixtures dimmable?

Many of our fixtures can be used with compatible dimmable bulbs and dimmer switches.

Compatibility depends on the specific fixture, bulb, driver, and dimmer being used. Please review the product specifications or contact us if dimming is important for your project.

Can pendant lights and chandeliers be adjusted in height?

Many chandeliers and pendant lights include adjustable rods, chains, cords, or suspension cables.

The available adjustment range varies by product. Please refer to the product specifications for details.

If you have a particularly high or low ceiling, contact us before ordering so we can help you review the hanging requirements.

Can your fixtures be installed on sloped ceilings?

Some fixtures are compatible with sloped or vaulted ceilings, while others require a flat ceiling.

Compatibility depends on the canopy, suspension system, and fixture design.

Please contact us with the product name and information about your ceiling if you need confirmation before ordering.

Installation

Do your lighting fixtures require professional installation?

We recommend that hardwired lighting fixtures be installed by a qualified electrician in accordance with local electrical codes and installation requirements.

Professional installation helps ensure that the fixture is mounted, wired, and supported correctly.

Are installation instructions included?

Installation information is provided with applicable fixtures when available.

Because installation requirements can vary depending on the fixture and the conditions of your ceiling or wall, the provided instructions should be used together with the judgment of a qualified installer.

What should I check before installation?

Before installation, please inspect the fixture and all included components.

Confirm that:

  • The correct product has been received.

  • The fixture is free from visible shipping damage.

  • All required components are present.

  • The dimensions are suitable for the intended installation location.

  • Your electrical and structural conditions are appropriate for the fixture.

If you notice any issue, please contact us before beginning installation.

What if I discover damage after opening the package?

Please contact us as soon as possible at support@gayusan.com.

Include your order number and clear photographs showing:

  • The shipping carton

  • The shipping label

  • The damaged area

  • The complete fixture

  • Any damaged or missing components

Please keep the original packaging while your request is being reviewed.

Orders & Payment

How can I place an order?

Orders can be placed directly through gayusan.com.

Select the product, size, finish, and other available options, add the item to your cart, and proceed through checkout.

What payment methods do you accept?

Available payment methods are displayed securely during checkout.

The payment options available to you may vary depending on the checkout method and payment provider.

When will I be charged?

Payment is processed when your order is successfully submitted through checkout.

After placing your order, you will receive an order confirmation at the email address provided during checkout.

I did not receive an order confirmation. What should I do?

First, check your spam or junk email folder.

If you still cannot locate the confirmation, contact support@gayusan.com and provide the name and email address used for the order.

Can I change or cancel an order after it has been placed?

If you need to request a change or cancellation, contact us as soon as possible after placing your order.

We will review the current status of the order and let you know whether the requested change can still be made.

Once an order has entered fulfillment or has already shipped, cancellation or modification may no longer be possible.

Shipping & Delivery

Where does GAYUSAN ship?

GAYUSAN currently accepts and ships orders within the United States.

Do you offer free shipping?

Yes.

GAYUSAN provides free standard shipping on eligible orders within the United States.

How long does order processing take?

Orders are generally processed within 3 business days.

Processing time refers to the period required to prepare an order before shipment and does not include transit time.

How long does delivery take?

After shipment, estimated standard delivery normally takes approximately 5–8 business days within the United States.

Delivery estimates may be affected by the destination, carrier operations, severe weather, holidays, or other circumstances outside our direct control.

How can I track my order?

When tracking information becomes available, it will be sent to the email address associated with your order.

Please allow time for the carrier's tracking system to update after the shipment has been created.

What should I do if my tracking says delivered but I cannot find my package?

Please first:

  • Check around the delivery location.

  • Ask household members or building staff if applicable.

  • Check with nearby neighbors.

  • Review any delivery information provided by the carrier.

If you still cannot locate the package, contact us at support@gayusan.com with your order number.

What happens if my package arrives damaged?

Please take photographs of the package and product before discarding any packaging.

Contact support@gayusan.com with your order number and photographs so that we can review the issue and provide the appropriate next steps.

Returns & Refunds

What is your return policy?

Eligible products may be returned within 30 days after delivery.

Returned products must meet the eligibility requirements described in our Return & Refund Policy.

Please contact us before sending any item back.

How do I request a return?

Email support@gayusan.com with:

  • Your order number

  • The item you would like to return

  • The reason for the return

  • Relevant photographs if the product is damaged or defective

Once your request has been reviewed and approved, we will provide the appropriate return instructions.

Do I need approval before sending a return?

Yes.

Do not send a product back without contacting us first.

All returns must be authorized before shipment. Unauthorized returns may not be accepted or may experience processing delays.

Who pays for return shipping?

For approved eligible returns within the United States, GAYUSAN covers the authorized return shipping cost.

Once your return has been approved, we will provide the applicable return instructions and shipping information.

Where should I send my return?

Do not automatically send returns to our published business address.

Once your return request is approved, our customer support team will provide the correct return address and instructions for your specific return.

When will I receive my refund?

Once an eligible returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.

Can I return an installed light fixture?

Return eligibility depends on the condition of the product.

Products that have been installed, wired, modified, damaged after delivery, or otherwise do not meet the conditions of our Return & Refund Policy may not qualify for a standard return.

For this reason, we strongly recommend inspecting and confirming the fixture before installation.

Damaged, Defective, or Incorrect Items

What should I do if my order arrives damaged?

Please contact us promptly at support@gayusan.com and include your order number along with photographs of the product and packaging.

We will review the information and determine the appropriate resolution.

What if I received the wrong product?

Please do not install or modify the item.

Contact us with your order number and photographs of the product you received so that our team can review the order and assist you.

What if a component is missing?

Contact support@gayusan.com with your order number, product name, and photographs of the contents received.

Our team will review the product configuration and help determine the appropriate solution.

Customer Support

How can I contact GAYUSAN?

For product questions, order assistance, returns, or general customer service inquiries, you can contact us by email:

Email: support@gayusan.com

You may also use the Contact Us form available on our website.

What information should I include when contacting you about an order?

To help us locate your order quickly, please include:

  • Your order number

  • The name used when placing the order

  • The email address associated with the order

  • A clear description of your question or issue

  • Photographs when relevant

Business Information

GAYUSAN

5660 Lindbergh Ln
Bell Gardens, CA 90201
United States

Email: support@gayusan.com
Website: gayusan.com