Refund policy

Return & Refund Policy

At GAYUSAN, we want you to feel confident when purchasing lighting for your space. If your order is not right for you, eligible items may be returned within 30 days of delivery, subject to the conditions below.

Please review this policy before requesting a return.

For any return or refund questions, contact us at support@gayusan.com.

30-Day Return Policy

You may request a return within 30 days after your order has been delivered.

To be eligible for a return, the item must:

  • Be unused and in the same condition in which it was received

  • Not have been installed, wired, assembled, altered, or modified

  • Include all original parts, accessories, hardware, manuals, and components

  • Be returned in its original packaging whenever reasonably possible

  • Include proof of purchase or your GAYUSAN order number

We strongly recommend inspecting your lighting fixture carefully before installation.

Items that have been installed, wired, modified, damaged after delivery, or show signs of use may not be eligible for return.

How to Request a Return

Before returning any item, please contact us at:

support@gayusan.com

Please include:

  • Your order number

  • The product you would like to return

  • The reason for the return

  • Photographs of the product and packaging when relevant

Our customer support team will review your request and provide return instructions if the return is approved.

Please do not send a product back without receiving return authorization from GAYUSAN first.

Unauthorized returns may not be accepted or may experience processing delays.

Return Shipping

For approved eligible returns within the United States, GAYUSAN covers the authorized return shipping cost.

When your return is approved, we will provide the applicable return instructions and shipping information.

Customers should not arrange or pay for return shipping independently unless specifically instructed to do so by GAYUSAN.

Return shipping costs arranged without prior authorization may not be reimbursed.

Return Address

Please do not automatically send returned products to our published business address.

Once your return request has been approved, our customer support team will provide the appropriate return address and return instructions for your order.

Products returned to an incorrect address or without prior authorization may result in processing delays.

Damaged or Defective Items

Please inspect your order as soon as it is delivered.

If an item arrives damaged, defective, or with a manufacturing issue, contact us promptly at support@gayusan.com.

Please provide:

  • Your order number

  • Clear photographs of the damaged or defective area

  • A photograph of the complete product

  • Photographs of the outer and inner packaging

  • A photograph of the shipping label when available

Please keep the original packaging and all components while your request is being reviewed.

After reviewing the information provided, we will determine the appropriate resolution, which may include replacement parts, a replacement product, or a refund depending on the circumstances.

Incorrect Items

If you receive a product that is different from what you ordered, please do not install, assemble, wire, or modify it.

Contact support@gayusan.com with your order number and photographs of the item received.

Once the issue has been confirmed, GAYUSAN will provide instructions for resolving the order.

For confirmed incorrect-item shipments caused by GAYUSAN or the shipping process, the customer will not be responsible for authorized return shipping costs.

Missing Parts or Components

If your order is missing a part or component, please contact us before attempting to return the complete fixture.

In many cases, the issue can be resolved by providing the required replacement component.

Please send your order number, product name, photographs of the received contents, and a description of the missing component to support@gayusan.com.

Non-Returnable Items

The following items may not be eligible for standard return:

  • Products that have been installed or wired

  • Products that have been used

  • Products that have been altered or modified after delivery

  • Products damaged through improper handling or installation

  • Products missing significant original parts or components

  • Products returned without prior authorization

  • Products returned after the 30-day return period

If you are unsure whether your item qualifies for return, please contact us before sending it back.

Natural Material Variations

Some GAYUSAN lighting fixtures may contain natural or individually finished materials such as alabaster, marble, natural stone, glass, crystal, brass, or other decorative materials.

Natural variations in color, veining, texture, pattern, transparency, surface detail, or finish may occur.

These natural characteristics are not generally considered product defects.

If you believe the product you received has an actual manufacturing defect rather than a natural material variation, please contact us with photographs so that we can review it.

Refunds

Once an authorized return has been received, we will inspect the product and notify you of the status of your refund.

If the return is approved following inspection, the refund will be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

Original payment processing and refund processing are handled through the applicable payment provider.

Refunds for Damaged, Defective, or Incorrect Products

If we confirm that an item arrived damaged, defective, or incorrect, GAYUSAN will work with you to provide an appropriate resolution.

Depending on the circumstances, this may include:

  • Replacement parts

  • Product replacement

  • Return and refund

Any authorized return shipping associated with a confirmed damaged, defective, or incorrect item will be covered by GAYUSAN within the United States.

Exchanges

If you would like a different product, size, or finish, please contact us at support@gayusan.com.

Our team will review the request and advise you of the available options.

Because product availability can change, replacement or exchange availability cannot be guaranteed until your request has been reviewed.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@gayusan.com.

We will review the current order status and confirm whether cancellation is still possible.

Once an order has entered fulfillment or has already shipped, cancellation may no longer be available. In that case, the order may need to follow the standard return process after delivery.

Refunds to the Original Payment Method

Approved refunds are returned to the original payment method used when the order was placed.

We cannot normally redirect a refund to a different credit card, bank account, or payment method.

If the original payment method is no longer available, please contact your payment provider for further assistance.

Contact Us

If you have questions regarding a return, refund, damaged item, or incorrect order, please contact:

GAYUSAN

5660 Lindbergh Ln
Bell Gardens, CA 90201
United States

Email: support@gayusan.com
Website: gayusan.com