Delivery Policy

Shipping Policy

This Shipping Policy explains how GAYUSAN processes, prepares, and ships orders placed through our website.

GAYUSAN currently accepts and ships orders within the United States only.

For questions regarding your order, production status, shipping, or delivery, please contact us at support@gayusan.com.

Shipping Area

GAYUSAN currently ships to addresses within the United States.

We do not currently offer international shipping through our website.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Free Standard Shipping

GAYUSAN provides free standard shipping within the United States unless otherwise stated on the product page or during checkout.

There is no minimum purchase requirement for standard shipping.

Certain oversized, customized, or special-delivery orders may require additional arrangements. If any additional shipping charge applies, we will communicate this with you before the charge is made.

Order Processing & Production Time

Most of our lighting fixtures are prepared or produced after an order is confirmed. Production time varies depending on the size, complexity, and customization requirements of the fixture.

Typical production times are:

  • Standard lighting fixtures: approximately 3–5 days

  • Large or oversized chandeliers: approximately 10–14 days

  • Customized lighting fixtures: approximately 18–20 days

Production time begins after payment has been successfully confirmed and all necessary order details have been received.

For customized products, production begins after the customer has confirmed all applicable specifications, such as size, finish, color, hanging length, or other customization details.

Please note that production time is separate from shipping transit time.

Estimated Shipping Time

After production is completed, the order will be carefully inspected, packaged, and arranged for shipment.

For most standard shipments within the United States, delivery typically takes approximately:

13–20 calendar days after the vessel departs.

Actual transit time may vary depending on the delivery destination, carrier routing, shipment schedule, and final-mile delivery arrangements.

Orders delivered to different regions of the United States may have different transit times. West Coast destinations generally arrive sooner, while Central and East Coast destinations may require additional transit time.

The estimated shipping time does not include the production period described above or any time required to arrange vessel departure.

Estimated Order Timeline

Your total order timeline consists of two main stages:

1. Production / Processing

Your fixture is produced, inspected, and prepared for shipment.

Typical production times are:

  • Standard lighting fixtures: 3–5 days

  • Large or oversized chandeliers: 10–14 days

  • Customized lighting fixtures: 18–20 days

2. Shipping / Transit

After the vessel departs, delivery within the United States generally takes approximately 13–20 calendar days.

For example, a standard lighting fixture normally requires approximately 3–5 days of production before entering the shipping stage.

Large chandeliers and customized fixtures require additional production time due to their size, construction, or customization requirements.

Please note that the total delivery timeline may also include the time needed to schedule shipment after production is completed.

Delivery Estimates

All delivery times provided by GAYUSAN are estimates rather than guaranteed delivery dates.

Although we work with our logistics partners to deliver orders as efficiently as possible, delivery may occasionally be affected by circumstances outside our reasonable control, including:

  • Carrier or transportation delays

  • Vessel schedule changes

  • Severe weather

  • Port congestion

  • Customs or inspection delays

  • Peak shipping seasons

  • Public holidays

  • Remote delivery locations

  • Final-mile carrier delays

  • Incorrect or incomplete shipping information

If we become aware of a significant delay affecting your order, we will assist you with the available shipment information and next steps.

Large Chandeliers & Oversized Fixtures

Large chandeliers and oversized lighting fixtures require additional production, inspection, packaging, and handling.

Production for these fixtures generally takes approximately 10–14 days before shipment.

Because these products may be heavy, fragile, or packed in oversized cartons or wooden crates, we use shipping methods selected to reduce the risk of damage during transportation.

After vessel departure, standard shipping generally takes approximately 13–20 calendar days, depending on the destination and transportation arrangements.

Delivery procedures may vary depending on the size and weight of the shipment.

Customized Lighting Fixtures

Customized lighting fixtures generally require approximately 18–20 days of production.

Customization may include changes to:

  • Fixture dimensions

  • Hanging height

  • Finish or color

  • Canopy dimensions

  • Number of lights

  • Fixture configuration

  • Other agreed specifications

Production begins after the final customization details have been confirmed.

Because customized fixtures are individually produced according to the customer's specifications, additional production time may occasionally be required for complex designs. If this occurs, we will communicate the updated schedule with the customer.

Following production and shipment arrangements, the estimated shipping transit time is approximately 13–20 calendar days after vessel departure.

Order Confirmation

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Please carefully review:

  • Product name

  • Product size

  • Finish or color

  • Quantity

  • Customization details, if applicable

  • Shipping address

  • Contact information

If any information is incorrect, please contact us as soon as possible at support@gayusan.com.

Shipping Confirmation & Tracking

Once your order has been shipped and tracking information becomes available, we will provide shipment information using the email address associated with your order.

Depending on the shipping method, tracking information may include:

  • Tracking number

  • Carrier information

  • Shipment status

  • Estimated delivery information

Please note that tracking information may take some time to update after the shipment has been transferred between international, regional, or final-mile carriers.

For shipments transported by sea, tracking updates may not appear continuously while the vessel is in transit. Additional tracking information may become available after customs clearance or transfer to the final-mile delivery carrier.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please confirm your:

  • Recipient name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State

  • ZIP code

  • Telephone number

  • Email address

Incorrect or incomplete shipping information may result in delivery delays.

If you notice an error after placing your order, please contact us immediately at support@gayusan.com.

We will make reasonable efforts to update