Shipping Policy
This Shipping Policy explains how GAYUSAN processes and ships orders placed through our website.
GAYUSAN currently accepts and ships orders within the United States only.
For shipping-related questions, please contact us at support@gayusan.com.
Shipping Area
GAYUSAN currently ships orders only to addresses within the United States.
We do not currently offer international shipping.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Free Standard Shipping
GAYUSAN provides free standard shipping within the United States.
There is no minimum purchase amount required for standard shipping unless otherwise clearly stated on the website before checkout.
Any optional shipping service or special delivery arrangement, if available, will be clearly communicated before additional charges are applied.
Order Processing
Orders are generally processed within 3 business days after successful payment confirmation.
Business days are Monday through Friday, excluding U.S. federal holidays.
Order processing includes activities such as:
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Confirming order details
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Preparing the product for shipment
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Packaging the order
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Generating shipping documentation
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Transferring the shipment to the applicable carrier
Processing time is separate from shipping transit time.
If additional information is required to complete your order, we may contact you using the email address provided during checkout.
Estimated Delivery Time
Once an order has shipped, estimated standard delivery within the United States generally takes approximately 5–8 business days.
The estimated delivery period begins after the order has been shipped and does not include order processing time.
Estimated delivery times are provided for reference and are not guaranteed delivery dates.
Actual delivery may occasionally be affected by circumstances outside our reasonable control, including:
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Carrier delays
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Severe weather
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Transportation disruptions
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Peak seasonal volume
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Public holidays
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Remote delivery locations
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Incorrect or incomplete delivery information
If we become aware of a significant issue affecting your shipment, we will assist with the available next steps.
Order Confirmation
After successfully placing an order, you will receive an order confirmation using the email address provided at checkout.
Please review the information carefully, including:
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Products ordered
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Product options
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Quantity
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Shipping address
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Contact information
If you notice an error, contact us as soon as possible at support@gayusan.com.
Shipping Confirmation & Tracking
When your order has shipped and tracking information is available, a shipping confirmation will be sent to the email address associated with your order.
The confirmation may include:
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Tracking number
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Carrier information
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Shipment status
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Estimated delivery information when available
Please allow some time after receiving the tracking number for the carrier's tracking system to update.
Shipping Address Accuracy
Customers are responsible for providing an accurate and complete shipping address.
Please verify your:
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Recipient name
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Street address
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Apartment, suite, or unit number
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City
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State
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ZIP code
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Contact information
GAYUSAN is not responsible for delivery delays caused by incorrect or incomplete shipping information provided by the customer.
If you notice an address error after placing your order, contact us immediately.
We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once the order has entered fulfillment or has been transferred to the carrier.
Address Changes
If you need to change your shipping address, contact:
Please include your order number and the correct shipping information.
If the order has not yet shipped, we will review whether the address can still be updated.
Once an order has shipped, we may not be able to redirect or change the delivery address.
Multiple Shipments
In some cases, an order containing multiple products may be shipped in more than one package.
If this happens, packages may arrive separately and may have different tracking numbers.
Receiving only part of a multi-item order does not necessarily mean that items are missing.
Please review the available tracking information or contact us if you need assistance.
Large Lighting Fixtures
Certain chandeliers or larger lighting fixtures may require additional handling because of their size, weight, or packaging requirements.
These products may arrive in larger cartons or protective packaging.
Please inspect the packaging carefully when the shipment is delivered and retain the original packaging until you have confirmed that the fixture and all components are in good condition.
Delivery
Orders are delivered to the shipping address provided during checkout.
Depending on the carrier, destination, product size, and delivery circumstances, delivery procedures may vary.
Customers should monitor tracking information and make reasonable arrangements to receive the shipment when necessary.
GAYUSAN cannot guarantee a specific delivery time of day unless a specific delivery arrangement has been expressly confirmed in advance.
Delivered but Package Not Found
If the tracking information shows that your order has been delivered but you cannot locate the package, please first:
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Check around the delivery location
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Check entrances, porches, garages, or other secure areas
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Ask household members
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Contact building management or front desk staff where applicable
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Check with nearby neighbors
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Review any delivery notes provided by the carrier
If the package still cannot be located, contact us at support@gayusan.com with your order number and tracking information.
We will review the available shipment information and assist with the appropriate next steps.
Shipping Delays
Although most orders arrive within the estimated delivery period, occasional delays may occur.
Carrier delays, weather events, transportation disruptions, holidays, or other events outside our reasonable control may affect delivery.
If your tracking information has not updated for an extended period or your shipment appears significantly delayed, please contact us so that we can review the shipment status.
Damaged Packages
Please inspect your shipment when it arrives.
If the shipping carton appears damaged, please take photographs before opening it whenever possible.
If the product inside is damaged, contact us promptly at support@gayusan.com and provide:
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Your order number
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Photographs of the outer packaging
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Photographs of the shipping label
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Photographs of the damaged product
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Photographs of any damaged components
Please keep the product, packaging, and all included components while the issue is being reviewed.
Do not install a visibly damaged fixture before contacting us.
Incorrect or Missing Items
If you receive an incorrect product or believe an item or component is missing, please contact us at support@gayusan.com.
Include:
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Your order number
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Product name
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Photographs of the items received
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A description of the issue
Please do not install or modify an incorrect product before contacting us.
Order Cancellation Before Shipment
If you wish to cancel an order, contact us as soon as possible.
We will review the current fulfillment status and confirm whether cancellation is still available.
Once an order has entered fulfillment or has shipped, we may not be able to cancel it.
If the order can no longer be cancelled, the applicable Return & Refund Policy will apply after delivery.
Returns
Shipping and delivery are separate from our return process.
Eligible products may be returned within 30 days after delivery, subject to the requirements of our Return & Refund Policy.
All returns require prior authorization.
For approved eligible returns within the United States, GAYUSAN covers the authorized return shipping cost.
Please do not send any product back without first contacting us.
Business Information
For questions regarding shipping, tracking, delivery, or an existing order, contact:
GAYUSAN
5660 Lindbergh Ln
Bell Gardens, CA 90201
United States
Email: support@gayusan.com
Website: gayusan.com